Feedback on Communication and Setup

When I first contacted the team about documenting a set of carved cedar panels from the late 19th century, I expected a long back-and-forth about logistics. Instead, the initial call covered exactly what I needed: the weight limits for vertical display, the type of clay soil required for stable embedding, and the specific resin mixtures that would not react with the original pigments.

The setup phase was where the practical decisions became clear. They asked me to measure the moisture content of the wood and the pH of the soil where the panels would stand. That level of detail saved me from a mistake I had not considered—using a standard pine resin that would have darkened the red ochre within a year. They recommended a blend of cedar pitch and crushed charcoal instead.

The only friction came during the scheduling of the on-site visit. The team works with a small crew, and their calendar filled quickly. We had to push the installation back by two weeks. But once they arrived, the work was precise: the trench for the base was dug to the exact depth we discussed, and the resin coating was applied in thin layers over three days to avoid trapping moisture.

What I appreciated most was the honesty about tradeoffs. They told me that a taller post would require a wider base and more curing time, and that the insect-repellent properties of the resin would diminish after five years unless reapplied. No vague promises, just clear numbers and timelines. That is why I would work with them again.